FAQ:
1. Where do I apply for an Oriental Kopi Membership? Is there a membership fee? What is the validity?
You may apply for Oriental Kopi Membership at any Oriental Kopi Outlet for FREE and lifetime membership. Please scan at the cashier or table.
2. What are my privileges as an Oriental member?
a. Get an RM5 voucher, which can be used the next day after successful membership registration.
b. Oriental Kopi member is entitled to a birthday voucher worth RM20 per year.
c. Oriental Kopi member is able to collect points from each spending and do the redemption on the next visit.
d. Get updates and promotions targeted just for you.
3. Is there any benefit on member birthdays?
Oriental member is entitled to have ONE birthday voucher (worth RM20) ONE week before the registered birth date.
4. How do I earn Points?
- Accumulating Points: RM1 = 1 point
- Point redemption:
- 300 points can be redeemed for 1 bottle of Oriental Traditional Kaya OR Pandan Kaya. (Worth RM8.90)
- 500 points can be redeemed for 1 box of Oriental Classic White Coffee / Roasted White Coffee. (Worth RM18.90 / RM21.90)
- 750 points can be redeemed for 1 box of Oriental Drip Coffee. (Worth RM28.90)
- 1000 points can be redeemed for 1 box of Oriental Classic Pineapple Tart. (Worth RM39)
- Contact number, membership number or QR must be presented upon payment in order to collect points & proceed to redemption.
- Earning points and redeeming products is valid in Oriental Kopi stores only (Purchase through delivery apps such as GRABFOOD, FOODPANDA, SHOPEEFOOD & etc are not accepted).
- Points are non-transferable and cannot be combined.
- Expired points will not be reinstated.
- Details of the Oriental Kopi points program will be updated regularly. Please check with shops for details. Points will be earned based on the total net amount of the transaction after the deduction of point redemption or discount.
5. How many Oriental Kopi memberships am I allowed to have?
Oriental membership is registered by mobile number, each member is only eligible to own ONE Oriental Kopi Membership, which does not allow to change their registered mobile number and the membership is non-transferable.
6. What if I left my phone at home / did not bring the phone, cannot access the membership account / forget my password, or wanted to check to sign up for membership before?
Please provide a registered contact number +601x xxx xxxx for membership at the cashier to check on the membership and collect points for spending at the Oriental Kopi outlet.
7. How do I redeem my points?
Oriental Kopi membership must be presented upon payment in order for redemption. Redeeming products is valid in Oriental Kopi stores only (Purchase through delivery apps such as GRABFOOD, FOODPANDA, SHOPEEFOOD & etc are not accepted).
Point redemption:
- 300 points can be redeemed for 1 bottle of Oriental Traditional Kaya / Pandan Kaya. (Worth RM8.90)
- 500 points can be redeemed for 1 box of Oriental Classic White Coffee. (Worth RM18.90)
8. What is the Login Password?
The login password is a security feature applied to every Oriental Kopi membership. It is required whenever you manage your Oriental Kopi membership account. Please do not disclose your login password to anyone as it acts as a security code for your Oriental Kopi memberships point.
9. What should I do if I forgot my Login Password?
Kindly proceed to reset your login password via the membership login page and member will receive TAC number for resetting the password. Due to security reasons, the TAC number will send to the registered number and only the membership holders are entitled to reset their password.
10. How do I check my points balance & transaction history?
Login to your account via https://orientalcoffee.cuxtomlab.com/Member/Login check out the point balance and transaction history.
11. Is my point transferable?
No, Each member's points are non-transferable and Points earned by different Oriental Kopi memberships cannot be combined.
12. I realized that I did not receive my point from one of the outlets. What should I do?
You may proceed to our outlet cashier or Customer Service Representative which is available at https://www.facebook.com/orientalkopi & https://www.instagram.com/orientalkopi.asia/ during office hours 9am - 6pm, Monday - Friday with your original receipts to request crediting of point. Once we have verified, your points will be awarded within the next 7 working days. You are advised to keep your receipts until the points are reflected in your account.
13. How do I know when my membership expires? Is there an expiry date for my point?
No worries, We’re a lifetime membership once you are sign-up and the accumulated point is available for 12 months. Please ensure your mobile phone number are available in our system.
14. How much do I need to pay to renew my membership?
There is no surcharge for renewing the membership and automatically renewing membership and you will retain all your point by renewing on time. You can check through your account for auto-renewal.
15. Do I get a refund on my point if my account is canceled?
You may allow redeeming your points for merchandise. We’re a lifetime membership once you are sign-up and the accumulated point is available for 12 months, you are welcome to come back to us anytime.
16. How do I identify the membership to the outlets?
Oriental Kopi membership number or QR must be presented upon payment in order to collect points & proceed to redemption.
17. Can I update my details online?
You may proceed to our outlet cashier or Customer Service Representative which is available at https://www.facebook.com/orientalkopi & https://www.instagram.com/orientalkopi.asia/ during office hours 9 am - 6 pm, Monday - Friday
18. Where should I direct my feedback and inquiries on membership matters?
You may proceed to our outlet cashier or Customer Service Representative which is available at https://www.facebook.com/orientalkopi & https://www.instagram.com/orientalkopi.asia/ during office hours 9 am - 6 pm, Monday - Friday.
